Refund policy
Return and Refund Policy
Soulful Wellness wants customers to understand the return terms that apply before purchasing.
Premium physical products
Eligible physical products may be returned within 30 days of delivery. Products must be new, unused, and in their original packaging. Returns are handled by mail, and the customer is responsible for return shipping and return-label costs unless the product is defective, damaged, incorrect, or applicable law requires otherwise.
Soulful Wellness does not offer direct exchanges under the standard return policy. There is no restocking fee under the standard Soulful Wellness return policy, and approved refunds are generally processed within 14 days after the return is received and approved.
Some premium wellness products are fulfilled directly by supplier partners and may have product-specific return restrictions, freight requirements, restocking fees, damage-reporting procedures, warranty procedures, or other manufacturer terms. When supplier-specific terms differ from the standard policy above, those disclosed product-specific terms apply.
Please review the product-specific information before ordering. If you are unsure about the return terms for a high-value or freight-delivered item, contact Soulful Wellness before purchase so we can help verify the current requirements.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or incorrect, contact Soulful Wellness as soon as possible after delivery. Photos, video, packaging information, or other documentation may be required by the supplier or carrier to process a claim.
Digital products
Because digital products are delivered electronically, digital purchases are generally non-refundable once access or delivery has been provided, except where required by applicable law.
Coaching and services
Coaching and service purchases are subject to the scheduling, cancellation, and rescheduling terms shown on the applicable service page or provided after purchase.
How to request a return
Email soulfulwellness26@gmail.com with your order number and the item involved. We will confirm the applicable return instructions before you ship anything back.
Nothing in this policy limits any rights you may have under applicable law.