Shipping policy
Shipping Policy
Soulful Wellness sells a mix of digital products, services, affiliate recommendations, and physical wellness products. Shipping and delivery terms depend on the type of product purchased.
Premium physical products
Many premium wellness products sold through Soulful Wellness are fulfilled directly by the applicable brand or supplier partner. Shipping method, delivery timing, freight requirements, carrier, and delivery appointment procedures vary by product and manufacturer.
Large or high-value products may ship by freight and may require:
- a scheduled delivery appointment
- curbside delivery
- special handling
- assistance moving the item from the delivery point
- additional setup or installation after delivery
Estimated delivery dates are not guarantees.
Shipping costs
Shipping charges vary by product and supplier. Some items may include shipping, while others may have freight or delivery charges calculated separately. Any applicable shipping charges will be shown at checkout when available or confirmed before fulfillment.
Order tracking
When tracking information is available, it will be provided after the supplier or carrier processes the shipment.
Damaged deliveries
Please inspect large or freight-delivered items as soon as possible. If an order arrives damaged, contact Soulful Wellness promptly at soulfulwellness26@gmail.com. Photos, video, packaging details, or carrier documentation may be required.
Digital products and services
Digital products are delivered electronically and do not require shipping. Coaching and services are delivered according to the scheduling or access instructions provided after purchase.
For questions about shipping on a specific premium product, contact Soulful Wellness before ordering so we can help confirm the current supplier requirements.